Privacy Policy

Last updated: 12 May 2026
Website: https://www.thetrustyhandyman.com.au/

The Trusty Handyman respects your privacy. This Privacy Policy explains what personal information may be collected through this website, why it is collected, how it is used, and the choices you have.

This website is operated by The Trusty Handyman, based in Sydney, New South Wales, Australia.

For privacy questions, contact us using our Contact form.

1. Information we collect

We only collect information that is reasonably needed to respond to enquiries, provide handyman services, protect the website from spam or misuse, and operate the website safely.

Contact form information

If you submit an enquiry through the website contact form, we may collect:

your name
your email address
your phone number, if provided
your suburb or service area
your preferred contact method
the type of service you are asking about
the details you include about the job
your consent to be contacted about the enquiry

This information is used to respond to your enquiry and provide a quote or service information.

Technical and security information

When you visit the website, basic technical information may be processed by the website, hosting provider, security tools, or anti-spam tools. This may include:

IP address
browser and device information
date and time of access
pages visited
security or spam-check results
cookies or temporary tokens used to protect forms from automated spam

This information is used for website security, spam prevention, troubleshooting, and basic site operation.

2. How we use your information

We may use your information to:

respond to your enquiry
arrange a quote or service call
communicate with you about your requested service
manage, maintain, and secure the website
reduce spam, abuse, and automated form submissions
comply with legal obligations if required

We do not sell your personal information.

3. Contact form emails

When you submit the contact form, the information you provide is sent by email to the configured site recipient or recipients.

The form is intended to send enquiries by email and does not intentionally store enquiry submissions in the website database by default. However, copies of enquiries may remain in email mailboxes, backups, server logs, spam protection logs, or hosting records for operational and security reasons.

4. Cookies and anti-spam protection

This website may use cookies or similar browser-based checks for essential site operation and spam prevention.

The website may use an anti-spam tool that sets a temporary first-party cookie or token to help confirm that a form submission came from a real website visitor rather than an automated bot. This is used only to protect the website and reduce spam.

If CAPTCHA-style protection is enabled, the site may use Cloudflare Turnstile. Turnstile helps distinguish real visitors from automated traffic and may process technical information for security and bot detection.

5. Embedded videos

Some service items may open or display YouTube videos. Where possible, the website uses YouTube’s privacy-enhanced embed mode using the youtube-nocookie.com domain.

YouTube or Google may still receive information when you interact with or play an embedded video. Your use of YouTube video features is also subject to Google’s own privacy terms.

6. Who we share information with

We may share or process information through trusted service providers needed to operate the website and respond to enquiries, such as:

website hosting providers
email delivery or mailbox providers
spam protection or security tools
CAPTCHA or bot protection providers, if enabled
YouTube or Google, if you interact with embedded video content

We only use these services for website operation, communication, security, and related business purposes.

7. Overseas processing

Because websites, hosting, email, security tools, and embedded content providers may operate across different countries, some personal information or technical information may be processed outside Australia.

If you are located in the European Union, European Economic Area, or United Kingdom, this may involve transferring information outside your region. We take reasonable steps to use reputable providers and limit the information collected to what is needed for the website and enquiry process.

8. Legal bases for processing, where GDPR or UK GDPR applies

Where the GDPR or UK GDPR applies, we rely on one or more of the following legal bases:

Consent: where you submit the contact form and agree to be contacted about your enquiry.
Legitimate interests: to operate the website, respond to enquiries, prevent spam, secure the website, and manage ordinary business communications.
Contract or pre-contract steps: where your enquiry relates to obtaining a quote or arranging a service.
Legal obligations: where information must be kept or disclosed to comply with applicable law.

9. How long we keep information

We keep personal information only for as long as reasonably needed for the purpose it was collected.

Contact enquiries may be kept in email records for as long as needed to respond to the enquiry, manage customer communications, keep business records, resolve disputes, or meet legal and accounting obligations.

Technical logs and anti-spam records are generally kept for a limited time, unless they are needed to investigate security issues or misuse.

10. Your privacy rights

Depending on where you live and which privacy laws apply, you may have rights to:

request access to personal information held about you
ask for inaccurate information to be corrected
ask for information to be deleted, where appropriate
object to or restrict certain processing
withdraw consent, where processing is based on consent
ask how your information has been used or shared
make a privacy complaint

To make a privacy request, contact us using the email address listed above.

If you are in the EU, EEA, or UK, you may also have the right to complain to your local data protection authority.

If you are in Australia, you may contact the Office of the Australian Information Commissioner if you are not satisfied with how a privacy matter is handled.

11. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

No website or email system can be guaranteed completely secure. Please avoid sending highly sensitive information through the contact form.

12. Children’s privacy

This website is intended for general audiences and is not directed at children. We do not knowingly collect personal information from children.

13. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. The updated version will be posted